This policy governs every membership, class pack and booking at Goldy Club, unless the package or class page says otherwise. It is written directly, because most gym disputes come from vague wording around freezing and refunds. Please read it before joining, and if a clause is unclear ask us before you pay rather than afterwards.
Start and term
- Membership runs from the activation date shown in your confirmation, not from your first visit.
- It ends when its stated term ends, and we remind you beforehand so you can decide about renewal.
- Automatic renewal applies only if you chose it, and you can switch it off at any point before the renewal date.
- Class packs are consumed by attendance and carry an expiry date stated at purchase. Unused sessions lapse at expiry.
Freezing
A freeze pauses the clock, and the frozen days are added to the end of your term. Its rules:
- Request it in advance in writing to info@goldysoftactive.com, on WhatsApp 009004 or at reception. It is never applied retrospectively to days already gone.
- There is a minimum and a maximum number of days per term, stated on the package page.
- You may not attend while frozen, and the first attendance ends the freeze automatically.
- A freeze for a documented medical reason is treated more generously than a discretionary one.
- Class pack expiry is extended by the same number of frozen days.
Cancellation and refunds
| Situation | What follows |
|---|---|
| Cancelled before activation and before any attendance | Full refund |
| Cancelled after starting for a documented medical reason preventing training | Extended freeze, or refund of the unused term less what has been consumed |
| Discretionary cancellation after starting | Stopped from the date of request. The consumed term is not refunded, and a disclosed administration fee may apply |
| A class pack already in use | Used sessions are not refunded. The balance is considered according to the reason for cancelling |
| Closure on our side, or withdrawal of a service you joined for | Compensation in time or a proportionate refund, at your choice |
Any refund is made by the method you paid with, and the time it takes to appear is set by your payment provider.
Booking, attendance and lateness
Group classes and personal training are booked in advance because capacity is limited. We send a reminder twenty four hours before. Cancellation is free with no deduction until twelve hours before the session, unless the class page states otherwise. A late cancellation or a no show without notice counts as a used session from your pack, because the place was held for you and denied to somebody else.
Arrive ten minutes before your session. Being more than fifteen minutes late may mean rescheduling or losing the place, particularly in a group class whose warm up has begun. Personal training sessions run from their scheduled time and are not extended to make up for lateness, out of respect for the member booked after you.
Transferring and sharing a membership
- Membership is personal and may not be shared. Use of your code by anyone else suspends the membership.
- A membership may be transferred to another person once, with our written agreement and a disclosed administration fee, after the recipient completes a readiness questionnaire.
- Family or shared subscriptions name their members at purchase and cannot be swapped without our agreement.
Changes to timetable and prices
We may amend the class timetable, substitute a coach or close an area for maintenance, and we give notice wherever we can. If a session is cancelled by us we offer an alternative or return it to your balance. Price changes never apply to a membership already running, only to renewal after you have been notified.
Suspension by us
We reserve the right to suspend a membership in limited cases: sharing a code, abusive behaviour towards members or staff, repeated breaches of the safety rules, or concealing a material health condition that puts you at risk. Except in serious cases we give a warning first.