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Goldy Electronics

Shipping, returns, exchanges and warranty

This page applies to all store services.

Electronics Applies to all customers Part of the store terms

This policy separates four things that are routinely confused: shipping, returns within the cooling-off period, replacement on early failure, and warranty. Each has its own conditions, duration and route. It applies to every Goldy Electronics order unless the device page states otherwise.

1. Shipping

We deliver across the announced service area at the rate of the shipping method you choose, with a minimum order of zero. Preparation begins on payment confirmation, and orders arriving after Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed are prepared on the next working day. Large appliances and screens may need a separate delivery arrangement, agreed with you first. Collection from 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345 is free, and we recommend it for screens and other fragile items.

2. Checking on delivery

Inspect the outer carton before signing, and note any denting, damp or broken seal with the driver, with a photograph. Then open the box and confirm that the serial number agrees across the box, the device and the invoice, and that the accessories are present. Report any shortage or visible damage within two days; reports inside that window are resolved entirely at our cost.

3. Returns within fourteen days

You may return a device within fourteen days of delivery provided that:

  1. where the return is a change of mind, the factory seal is intact and unopened;
  2. the box, accessories and documentation are complete and in original condition;
  3. the device has not been activated or bound to an account that locks it, and no warranty label has been removed; and
  4. you have the order number or invoice.

What cannot be returned: software, licences and top-up cards once the code is revealed; opened consumables; personal-use devices such as in-ear headphones once unsealed, on hygiene grounds; devices ordered to a specification requested by you; and any device showing use, scratching, or removed labels.

4. Early failure and replacement

If a device arrives faulty, or shows a clear manufacturing defect at first power-on and you report it immediately, we treat it as a failure on arrival: replacement with a new unit where stock allows, or a full refund including delivery. It is not diverted into the repair queue. This applies provided the device has not been dropped, exposed to liquid or opened by a third party. A fault appearing after a period of use follows the warranty route rather than replacement.

5. The returns and repair route

Every service job carries a reference number you can track:

  1. Contact us on +966501234500 or info@goldysoftactive.com with the invoice number, the serial number, a description of the fault and, if possible, a short video showing it.
  2. We open the job, agree how the device reaches us, and photograph its visible condition on receipt.
  3. A technician diagnoses the fault and we report the outcome: inside warranty, or outside it with a specific cost.
  4. No work begins without your approval. If you decline the cost, the device is returned as it is, subject to any inspection fee notified in advance.
  5. After repair the device is retested and handed over with a report of the work done and parts replaced, carrying ninety days of repair warranty.
Back up your data before handing a device in, sign out of your accounts, and disable activation lock. A repair may require a factory reset and the loss of stored data, and we cannot take responsibility for data that was never backed up. A device locked to an account we cannot access cannot be tested and will be returned unchanged.

6. Refunds and who pays

Where the return arises from our error — a device other than ordered, misdescribed, or damaged on arrival — we cover carriage both ways and refund in full. Where it is a change of mind, return carriage is payable by the buyer. Refunds are issued to the original payment method after the device is inspected; banks may take further days to display the credit, which is outside our control. Questions: 009004.