Salon time is a finite resource: every appointment reserves a chair, a stylist and a set of products for an hour or more. This policy exists to protect your time and that of every other client equally. Unless a service page states otherwise, what follows is the default at Goldy Salon.
Confirming a Booking
You can book through the Goldy Salon website, by calling 009004, or by messaging +966501234500. An appointment is only held once you receive our confirmation. When booking, select the service and its approximate duration, request a stylist if you wish, and tell us if you intend to add a second service during the same visit so that enough time is reserved. Adding a service on arrival is not always possible when another client is booked into that chair.
Reminders, Cancellations and Changes
| Situation | Default rule |
|---|---|
| Appointment reminder | Sent twenty-four hours in advance |
| Cancelling or rescheduling | Free of charge up to twelve hours before |
| Late cancellation or no-show | A deposit may be required for your next booking |
| Arriving fifteen minutes late or more | Service shortened or rescheduled |
| Patch test for chemical services | Forty-eight hours before the first appointment |
If Goldy Salon has to cancel for reasons of our own, we will tell you as early as we can and offer either the nearest suitable alternative slot or a full refund of anything paid. The choice is yours.
Arrival and Lateness
Please arrive ten minutes before your appointment. Those minutes are working minutes: you change, and you agree the plan with your stylist without any of it being taken out of the service itself. If you are running late, ring 009004 straight away. Depending on the diary we may hold the full appointment, deliver part of the service, or reschedule if the delay reaches fifteen minutes.
Patch Testing and Health Disclosure
Before your first colour or chemical service at Goldy Salon, a patch test forty-eight hours in advance is mandatory. We also need you to tell us beforehand about:
- Pregnancy or breastfeeding.
- Scalp conditions, eczema, psoriasis, or any open wound or inflammation of the skin.
- Current medication, particularly anything affecting the hair or skin sensitivity.
- Recent cosmetic procedures or surgery involving the face or scalp.
- Any previous reaction to hair colour, a cosmetic product, or a specific fragrance.
Withholding this information puts you at genuine risk and entitles Goldy Salon to decline the service.
Course Packages and Membership
Some services are sold as multi-session packages at a preferential rate. Packages cover a stated number of sessions and carry a validity period printed on the package itself. They cannot be broken down into cash, and unused sessions are not exchangeable for money. A package may be transferred to another person with the prior written agreement of Goldy Salon and a note on the package record. Book your sessions early: validity periods do not extend automatically.
Longer Appointments and Occasion Work
Some services cannot be treated as ordinary appointments, because they hold a stylist and a chair for hours at a stretch. Bridal make-up, occasion styling and colour correction all need arranging in advance, and the following applies to them:
- Bridal make-up and party styling include a separate trial appointment, booked well ahead of the day itself.
- A deposit may be required and is credited against the price of the service; late cancellation of a deposit booking is handled separately and explained to you at the time of booking.
- Colour correction requires us to see the hair in person before any price or duration can be quoted — in this one case photographs are genuinely misleading.
- Services running beyond two hours are placed in specific slots within Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed, so ask about them early on 009004.
Who May Come With You
We are a women-only space and photography inside the styling area is prohibited for everyone. If you plan to bring a child, please tell us when booking. The salon can be tight at peak hours, and it contains scissors, chemical products and heat tools; children remain your responsibility throughout the visit. We may suggest a quieter slot within Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed where that is safer for everybody.